UPS Logistics Technologies is dedicated to providing world class support for our customers, which is why we use GoToAssist™, a product of Citrix online. This solution provides a secure connection with end-to-end government approved Advanced Encryption Standards (AES).

If you are currently a Roadnet Transportation Suite user, and would like a member of our support team to assist you with a support issue, please call our help desk at 800.762.3638 to initiate a support call. Once our support representative has determined a remote connection is needed, please return to this page and follow the instructions below.

Log In to Live Remote Support

Step 1: Your UPS Logistics Technologies support representative will provide you with a unique connection code. Please enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Name: Company: Clientele #: Please fill out the fields above, type the code you received from your Representative and click the button to proceed. Code: