Support Services

On-Call Support: 24 Hours a Day, 365 Days a Year

Our highly-trained Customer Service Technicians are available 24 hours/day, 365 days a year to answer all of your calls regarding our software applications. On average, our response time to answer your calls is 40 seconds between 7AM and 9PM EST, ensuring your concerns will be resolved quickly. In order to provide you with the highest level of service, all of our support technicians work in-house and attend an extensive three month product training program.

Website Resources and Support

We have the ability to offer multiple avenues of support to customers via our Support Website. Here are some examples of the features you can access once you log-in to the site:

  • Live Remote Support
  • FAQs
  • MyFTP Center
  • Downloads for Maintenance Patches & Full Releases
  • Roadnet University Training Workshop Schedules
  • Customer Newsletter
  • Quick Reference Guides

Consulting Services

From your initial implementation to additional training needs, the Consultant Services staff is here to help you with all of your on-site personalized business needs. We can customize training to fit your individual company’s goals, assist with project management, and provide continued education for existing employees.

Professional Services

Would you like to take a structured approach to training and involve multiple employees or perhaps participate with a group of peers? Our Professional Services department performs group trainings with our Roadnet University classroom-style courses. We also provide assistance with various operational changes that impact your business through the Roadnet Operations Analysis and Review (R.O.A.R.) program. Or, if you have the need for additional value-added services or systems integration, our Professional Services department can help you with database maintenance, custom reports, or database migration.